TomTom Roadside Assistance
Membership Guidelines

As a member of Cross Country Motor Club, you are entitled to certain services and benefits which are set forth in their entirety in this brochure, subject to the guidelines and limitations of this "Membership Guidelines" section.

The following provisions apply to your membership. This is important information - please read thoroughly:

  1. Whenever we refer to "you" and "your" throughout this brochure, we refer to the member named on the membership card. Whenever we refer to "CCMC" throughout this brochure, we refer to Cross Country Motor Club, Inc. or Cross Country Motor Club of California, Inc.
  2. You will not be required to pay to us any sum in addition to the membership fee for any of the services thus specified in this Guide to Membership. In the event the cost for the service exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
  3. Your membership begins on the effective date shown on the membership card. Membership is continuous with all the then current benefits, and dues are billed automatically at the then current rate on your credit card or invoiced to your address, depending upon the payment plan selected.
  4. Your membership may be cancelled upon written ten days notice by you and a pro-rata refund issued, without any deductions, on the unused portion of your membership.

    NOTE: Cancellation and refund provisions do not apply where membership was obtained without payment to us by you, but rather in conjunction with the purchase of another product, service, or as a gift.
  5. CCMC reserves the right to cancel or decline to renew your Plan upon written ten days notice and a pro-rata refund will be issued, without any deductions, on the unused portion of your Plan.
  6. Benefits are available in the 50 United States plus the District of Columbia and Canada.
  7. Roadside assistance, towing, and lockout services are available only when the vehicle(s) covered is unable to proceed safely under its own power, either on the member's premises (garage or driveway) or any normally traveled, paved public street, highway, or parking area.
  8. Frequency Limits - Service will only be provided for one disablement for the same cause during any consecutive 7-day period. Only one tow or other service per disablement will be provided. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/routine maintenance.
  9. Roadside assistance, towing, and lockout services are limited to a combined four service incidents per membership year (the twelve month period from the date of enrollment) for you plus one other driver living in your household. If more than four such service incidents occur during a membership year, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the member, at the time service is rendered and these charges are not reimbursable.
  10. In the event that CCMC pays to you, or pays or incurs expense for your benefit, any sums in connection with or arising out of services obtained by you under this plan, then, to the extent of the amount paid or expense incurred, CCMC shall be subrogated to all of your rights, claims, and interest which you may have against any person, corporation, or legal entity liable or responsible for the loss or incident which occasioned such payment or expense, and you, by acceptance of such benefit, authorize CCMC to sue, compromise, or settle in its own name or in your name, or otherwise, all such claims, and you hereby agree that CCMC shall be fully substituted in your place and subrogated to all of your rights on account thereof, provided, however, that you must be made whole, that is, compensated for all the elements of your damages, before CCMC may have any recovery under this provision.
  11. Since the service provider and service facilities are independent contractors and are not our agents or employees, CCMC can assume no liability for any damage to a vehicle or injury to person(s) or other claims from the rendering of service or for personal items left in the vehicle. Any claims for damage to the property or injury to person(s) must be filed against the service provider or facility.
  12. Certain benefits (if applicable), including auto rental and other discounts, are provided by independent contractors who are not our agents or employees. CCMC assumes no liability for the acts or omissions of these providers.
  13. The Roadside Connect services are provided to you as a convenience, and CCMC shall not be liable for any failure or inability of the police, fire, or emergency medical personnel to perform.

  Reimbursement In Certain Circumstances:

When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own service provider (a service provider is defined as an established commercial garage, service station, or other repair facility), first you must call Cross Country Motor Club, Inc. and receive an authorization number. For reimbursement (up to the program benefit level, per occurrence - either $50 or $100 per occurrence, dependent upon the program selected) send us your original (not a photocopy) pre-printed itemized receipt (including name, address, and telephone number of the service provider), your authorization number, your name, address, membership number, and a description detailing the emergency services provided and amount of the service charges. All claims must be mailed to Cross Country Motor Club, Inc., Claims Department, P.O. Box 9145, Medford, MA 02155 within thirty (30) days of the disablement or occurrence, accompanied by the bill and verification records requested previously. Claims received after that time period may not be honored and are subject to the full discretion of CCMC.

Private citizen's assistance is not reimbursable.
  Non-Covered Items:
  1. All parts, labor and supplies provided while at an auto repair shop or service station or towing to another location from the original location to accommodate the driver.
  2. Service for taxicabs, travel trailers, recreational vehicles, camping trailers, mobile homes, tractors, boats, rental vehicles, commercial vehicles, dune buggies, ATV's, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked or impounded vehicles, or any vehicles in tow.
  3. Any and all fines or ambulance charges.
  4. Rental of towing equipment.
  5. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
  6. Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
  7. Cost to remove or replace a lost or broken key or any parts or repairs necessary as a result of such event.
  8. Shoveling snow from around a vehicle.
  9. Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
  10. Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, etc.
  11. Expenses incurred by you that are not specifically listed in this Brochure.

Discounts (if applicable) are valid at participating locations. Certain restrictions may apply. Participating locations and savings vouchers may be added or deleted and the level of discounts is subject to change at any time. When making reservations, please have your membership card available and show all vouchers to participating vendors.
  Specific State Provisions:

The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time.
  Maryland Residents:

In Maryland, the program is offered by Cross Country Motor Club, Inc. with a home office at One Cabot Road, Medford, MA 02155 (telephone number 1-800-708-1080). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone.
  Utah Residents:

Under Utah law, these benefits may only be cancelled by CCMC (a) upon 10 days written notice for nonpayment of the fees when due, or (b) upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by CCMC, or (iii) a substantial breach of your contractual duties, conditions, or warranties. The foregoing notification periods do not apply if the membership has been in effect for less than 60 days when the written notice of cancellation is mailed or delivered. With respect to reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.

The national savings and discount benefits (Cross Country Perks) are made available to Utah residents through a separate complimentary membership program offered by an affiliate of CCMC, Cross Country Services, Inc.; the benefits are expressly not included as a component part of your motor club membership. This complimentary membership in Cross Country Perks will run coterminous with your CCMC motor club membership.
  Wisconsin Residents:

Under Wisconsin law, these benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel or non-renew your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to CCMC. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin's insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:

Office of the Commissioner of Insurance Complaints Section
P.O. Box 7873
Madison, WI 53707-7873

Or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country's address in the state of Wisconsin is 3815 North Brookfield Road, Suite 104, Brookfield, WI 53045-1973. Under state law, CCMC may not cancel the membership due to excessive usage of the program by a member.
  Wyoming Residents:

This plan is on file with the Wyoming Insurance Department effective 6/10.