TomTom Roadside Assistance
As a member of Cross Country Motor Club, you are entitled to certain services and benefits which are set forth in their entirety in this brochure, subject to the guidelines and limitations of this "Membership Guidelines" section.
The following provisions apply to your membership. This is important information - please read thoroughly:
Reimbursement In Certain Circumstances:
When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own service provider (a service provider is defined as an established commercial garage, service station, or other repair facility), first you must call Cross Country Motor Club, Inc. and receive an authorization number. For reimbursement (up to the program benefit level, per occurrence - either $50 or $100 per occurrence, dependent upon the program selected) send us your original (not a photocopy) pre-printed itemized receipt (including name, address, and telephone number of the service provider), your authorization number, your name, address, membership number, and a description detailing the emergency services provided and amount of the service charges. All claims must be mailed to Cross Country Motor Club, Inc., Claims Department, P.O. Box 9145, Medford, MA 02155 within thirty (30) days of the disablement or occurrence, accompanied by the bill and verification records requested previously. Claims received after that time period may not be honored and are subject to the full discretion of CCMC.
Private citizen's assistance is not reimbursable.
Discounts (if applicable) are valid at participating locations. Certain restrictions may apply. Participating locations and savings vouchers may be added or deleted and the level of discounts is subject to change at any time. When making reservations, please have your membership card available and show all vouchers to participating vendors.
Specific State Provisions:
The schedule of benefits, terms and conditions may vary to conform to state laws as they exist from time to time.
In Maryland, the program is offered by Cross Country Motor Club, Inc. with a home office at One Cabot Road, Medford, MA 02155 (telephone number 1-800-708-1080). While the company does not have a physical location in the state, service of process may be made upon Cross Country Motor Club, Inc. through its registered agent. Maryland residents are asked to use the above listed toll-free number to contact the company by telephone.
Under Utah law, these benefits may only be cancelled by CCMC (a) upon 10 days written notice for nonpayment of the fees when due, or (b) upon 30 days written notice in the event of any of the following: (i) a material misrepresentation by you, (ii) a substantial change in the risk assumed reasonably unforeseen by CCMC, or (iii) a substantial breach of your contractual duties, conditions, or warranties. The foregoing notification periods do not apply if the membership has been in effect for less than 60 days when the written notice of cancellation is mailed or delivered. With respect to reimbursement requests, a failure to provide timely notice or submit evidence of expenses within 30 days will not invalidate your claim if it was not reasonably possible for you to give the notice or file the receipts within 30 days and notice was given or the claim was filed as soon as reasonably possible.
The national savings and discount benefits (Cross Country Perks) are made available to Utah residents through a separate complimentary membership program offered by an affiliate of CCMC, Cross Country Services, Inc.; the benefits are expressly not included as a component part of your motor club membership. This complimentary membership in Cross Country Perks will run coterminous with your CCMC motor club membership.
Under Wisconsin law, these benefits may be deemed an insurance policy. After the first 60 days and prior to the expiration of the term Cross Country agrees that it will not cancel or non-renew your benefits except: (a) for failure to pay the membership fee; (b) in the event of material misrepresentation by you; (c) in the event of a substantial change in the risk assumed reasonably unforeseen by Cross Country; or (d) for a breach of duties, conditions, or warranties by you. No cancellation will become effective until at least ten days after the first class mailing or delivery of a written notice to you. You may cancel your membership at any time upon ten (10) days prior notice to CCMC. If you have a monthly membership and are paying in advance, you will be entitled to a refund for the month in which you have not received the membership benefit. For annual memberships, you will be entitled to a refund on the unused portion. KEEP THIS WITH YOUR INSURANCE PAPERS. PROBLEMS WITH YOUR INSURANCE? If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE (a state agency which enforces Wisconsin's insurance laws) to file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by writing to:
Office of the Commissioner of Insurance Complaints Section
P.O. Box 7873
Madison, WI 53707-7873
Or you can call 1-800-236-8517 (within Wisconsin) or 608-266-0103 and request a complaint form. Cross Country's address in the state of Wisconsin is 3815 North Brookfield Road, Suite 104, Brookfield, WI 53045-1973. Under state law, CCMC may not cancel the membership due to excessive usage of the program by a member.
This plan is on file with the Wyoming Insurance Department effective 6/10.